Stephen Mercer

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The Operator

Every week I write about one operational problem in DTC — retention, cash flow, email, or hiring — and explain exactly how I'd approach it. Based on scaling a brand to $4.2M ARR, bootstrapped.

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Real numbers

Not vague advice. Actual revenue figures, conversion rates, and timelines from my brand and the brands I study.

One topic, deep

Each issue covers one operational problem in depth — no roundups, no listicles. One thing you can implement this week.

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Recent issues

#4

The 3-Email Abandoned Cart Sequence That Recovered $180K Last Year

#3

How We Financed $300K of Q4 Inventory Without a Bank Loan

#2

The Retention Mistake That Was Costing Us 30% of Potential Revenue

#1

Our Black Friday Email Strategy (The Year We Finally Got It Right)

These are also published as articles on this site.